Upon successful order submission, e-mail an order confirmation is sent to the email address you entered in the order information. If you do not receive an order confirmation, we always advise you to check the spam section of your email. in the mailbox. If the order confirmation is not there either, we kindly advise you to contact us at info@supersymmetry.lt

If your order is being processed, you can change your order by contacting us at info@supersymmetry.lt

If your order has already been processed, packed or shipped; unfortunately we will not be able to change your order.

We recommend double-checking all the information you fill in when placing your order.

Please note that you will be able to change the color or size of the item you ordered if it does not fit. If your order is being processed, you can change your order by contacting us at info@supersymmetry.com. If your order has already been processed, packed or shipped; unfortunately we will not be able to change your order.

We recommend double-checking all the information you fill in when placing your order.

Please note that you will be able to change the color or size of the ordered product if it does not fit.

If your order has not been processed, you can cancel the order by contacting us at info@supersymmetry.lt

If your order has already been processed, packed or shipped; unfortunately we cannot cancel the order.

However, once you receive your order, you can return any unwanted items for a refund.

We are very sorry if you received a defective item.

Contact us as soon as possible at info@supersymmetry.lt

Also, state your order number in the letter and attach a photo of the defective product.

We are very sorry if you did not receive the item you ordered.

Contact us as soon as possible at info@supersymmetry.lt

Also, state your order number in the letter and attach a photo of the item you received.

The amount of the delivery fee will depend on the delivery option you choose. During checkout, you will be able to find all available delivery methods in your city.

We use the services of Venipak, Omniva and Lithuanian Post to send products.

Venipak and Omniva send orders to the post machine of your choice.

Lithuanian Post sends orders to the post office closest to your home.

You will receive an SMS and/or email when you can pick up the package. a letter. Please make sure you have entered the correct email address in your order. postal address and telephone number.

Estimated standard delivery time is 1-2 business days. Please note that there may be slight delivery delays during sales or other unforeseen circumstances.

After ordering shipping via Lithuanian Post, shipping may take up to 4-6 working days.

You will receive a delivery confirmation with a tracking number.

You can track your shipment by copying the tracking code and pasting it here:

Venipak: https://venipak.com/lt/

Omniva: https://www.omniva.lt/

Lithuanian Post: https://www.post.lt/

For security reasons, we cannot change the address on your order after it has been submitted.

You can return the goods within 14 days from the day of receiving the order.

All returned goods must be in their original condition, meaning they must not be used or damaged in any way and must be in their original packaging. For example, when trying on newly purchased shoes, it is important to do so on a surface that will not damage the product, wear or leave marks on the sole - preferably on carpet.

All returns will be inspected upon arrival. If our team is unhappy with the condition of the returned item (eg there are signs of wear, the sole is dirty) and we are unable to return it to stock, we may not be able to accept your return and may have to send it back to you. In this case, our team will contact you by e-mail.
You can return the goods within 14 days from the day of receiving the order.

All returned goods must be in their original condition, meaning they must not be used or damaged in any way and must be in their original packaging. For example, when trying on newly purchased shoes, it is important to do so on a surface that will not damage the product, wear or leave marks on the sole - preferably on carpet.

All returns will be inspected upon arrival. If our team is unhappy with the condition of the returned item (eg there are signs of wear, the sole is dirty) and we are unable to return it to stock, we may not be able to accept your return and may have to send it back to you. In this case, our team will contact you by email.

We recommend contacting by e-mail. by mail to info@supersymmetry.lt in order to make sure that we have the goods you want in stock. If we have the product, we will reserve it until we receive your replacement product.

Omniva address: Saulės g. 1, Avizieniai 14184

Venipak address: Saulės g. 1, Avizieniai 14184

DPD address: Saules g. 1, Avizieniai 14184

If you wish to return the item by post, please use this residential address:

Aušros g. 4A, Bukiškis 14183 Lithuania

Please complete the return forms for each order you are returning items from and include them in the return package. If you do not send a return form with your return, we will not be able to process the return.

Download the product return form.

We process all returns within 14 days, counting from the day we receive the return shipment at our warehouse in Vilnius. You will receive a confirmation email as soon as we have processed your return. by post We will return the money to the same account from which the order was paid.

You can pay for the order using a bank card through the Stripe payment collection system.

We also offer payment through the Makecommerce payment collection system, which can offer various payment methods.

If you are having trouble trying to pay for your order, we recommend that you contact us by email. email info@supersymmetry.lt, we will try to help you with payment as soon as possible.

If you find that the discount code is not working, please check the information below:

- You can only use one discount code per order
– Codes may only be valid on certain items and most codes will have an expiry date or time
- Some codes are one-time, automatically generated, so they cannot be used more than once

If the discount code still does not work after checking all the above, please contact us at info@supersymmetry.lt

Taxes are included in all prices - excluding UK, Switzerland, Norway, Ukraine and Iceland.

If you are ordering from the United Kingdom, Switzerland, Norway, Ukraine or Iceland, you will be responsible for any booking fees, customs duties or local import taxes that are not included in the total price of your order and are not reimbursed by Supersymmetry. Once your order arrives at your customs office, you will be contacted with full tax details.

We try to provide you with as much useful information as possible about all the products we sell, including a detailed description of the materials the product is made of and the country of origin.

If you have more questions about the product, please contact us at info@supersymmetry.lt

Our shoes run true to size unless otherwise stated in the item description. Some models can be reduced, but in this case it will be informed in the product description.

Please note that measurements may vary slightly depending on models and materials used.

Non-leather (eco leather) footwear is made in China.

Leather shoes are made in Turkey, Italy or Poland.

The country of origin of clothes and accessories is different, but it is indicated in the product description

Supersymmetry was born under another name, Boho Batai, in Vilnius, Lithuania in 2019. After some time, we decided to change the name and brand concept, so in January 2021 we changed our name to Supersymmetry.

Supersymmetry was born and is developed in Vilnius, Lithuania.

Supersymmetry was born as a family business and has been helping us stay motivated for four years with the common goal of creating something sustainable, useful and in demand.

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